Customer Care / FAQ
HOW DO I PLACE AN ORDER?
Select an item you like then select size and click on "add to bag" then continue shopping until you are ready to complete your purchase. Then, click “Proceed to Checkout” to confirm your items. After you have made any changes and updated the quantities as desired, click “Check Out" to complete your order.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Promotion codes cannot be retroactively applied.
AVOID FRAUD: An order confirmation with a copy of your drivers license and credit card may be required before processing an order. Order confirmations are to protect you against fraud.
WILL I BE CHARGED TAX?
We are required to collect sales tax for the state of Arizona only. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped.
HOW WILL I KNOW THAT MY ORDER WAS ACCEPTED?
You will receive an email confirmation shortly after your order has been placed. Please allow up to 2 business days for order processing. Feel free to contact us direct with any questions from 9:00am-4:00pm, PST, via email at firstname.lastname@example.org
CAN I ADD OR REMOVE ITEMS FROM MY ORDER ONCE IT IS SUBMITTED?
Once your order has been submitted, we begin processing your order, which entails a number of steps. During this time we cannot add or remove items from your order.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Once your order is submitted, we begin processing your order, which entails a number of steps. During this time we are unable to modify or cancel your order. Blackrussianlabel.com wants to ensure that you are completely satisfied with your shopping experience, but in case there is a problem, we gladly offer easy returns.
WHAT IF AN ITEM IS OUT OF STOCK?
If an item is out of stock, you will be not be allowed to order said item and when selected the item will state "out of stock". Please select the next size up as often only a specific size of "out of stock".
CAN YOU GIFT BOX MY ORDER?
Unfortunately, we are unable to gift-wrap at this time. We apologize for any inconvenience.
Privacy & Safety
Blackrussianlabel.com collects customer information in an effort to improve our customer’s shopping experience and to communicate with our customers about our products, services and promotions. We collect information such as your name, e-mail and postal address and credit card numbers, that you provide to us when you place an order, when you save your information with us or when you participate in a sweepstakes, promotion or survey. Obeycloting.com may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site including when you order from the site so that we can send you any necessary e-mail messages related to your order – such as an order confirmation notice. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. Blackrussianlabel.com recognizes that it must maintain and use customer information responsibly.
Black Russian Label will not rent or sell your e-mail address for any reason. Black Russian Label shares information you provide to us when you participate in a sweepstakes with those companies with whom we have joined to offer these promotions as well as other companies whose promotions we think will interest you. We may disclose information about you to other members of the Black Russian Label corporate family and as required by law. We do not share credit card information with third parties except for the purpose of processing payment for products you’ve ordered and as required by law.
If at any time you would like us to delete any of your personal information on file, e-mail Blackrussianlabel.com customer service. Please be sure to include your e-mail address, full name and password.
If you are under the age of 13, you are not permitted to submit any personal information to Blackrussianlabel.com. Blackrussianlabel.com is intended for users who are 13 years of age and older.Security When ordering with us, we want our customers to feel confident that their personal information and credit card data is completely safe. On Blackrussianlabel.com, we employ 128-bit Secure Sockets Layer (SSL) technology that safely encrypts all of your private information when placing an order, and guarantees it is sent securely into our systems to be processed.
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